Returns & Refunds Policy

Due to the perishable nature of our fruit spreads and gourmet food products, we cannot accept returns once an item has been delivered. If your order arrives damaged or incorrect, please notify us within 14 days for a full replacement or refund.

1

Inspect Your Delivery

Examine your St. Dalfour shipment immediately upon arrival to ensure all jars are intact and the contents match your order summary.

2

Document Any Issues

If you discover any breakage or errors, take clear photographs of the packaging and the affected products to help us process your claim quickly.

3

Contact Customer Support

Email our support team with your order number and the photos of the damaged goods to initiate a refund or replacement request.

4

Resolution Process

Once approved, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing